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We understand that you've put your trust in us and that's why we want to make sure you're comfortable with the shipping times on your Pre-Order product. We know that sometimes these things can be hard to predict, especially when it comes to the availability of strains, so we do our best to keep you informed as soon as we know if your order will ship sooner or later than expected.


When you place a pre-order, we will send you an email with a confirmation number and estimated delivery date for your order. If there are any changes to this information, we'll send another email with updated details about when your order will arrive.

Orders placed in-stock are guaranteed to ship within 4 weeks after ordering. If you need something faster than that, please contact us at and we'll do our best to help!


Due to the delicate nature of the plant, we do not accept returns, but we're here to help!

If you have any questions or concerns about your order, please reach out to customer service at 720.731.4861 or We'll be happy to work with you to ensure that your experience with GrootLabs is a positive one.

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